Refund & Return Policy

Last updated: June 25, 2026

We want you to feel confident when shopping with us. Please review our refund and return policy carefully before placing your order.

Because our apparel and merchandise are produced specifically for each customer order, we have a limited return and exchange policy.

we do not accept returns, refunds, or exchanges for:

Buyer’s remorse
Change of mind
Ordering the wrong size
Ordering the wrong colour
Selecting the wrong item
Preference-based reasons after delivery.

Please review product descriptions, colour options, and size guides carefully before completing your purchase.

If your order arrives damaged, defective, misprinted, mislabeled, or incorrect due to a production issue, we will work with you to make it right.

Please contact us within 30 days of receiving your order and include:

Your order number;
A clear description of the issue;
Clear photos showing the damage, defect, misprint, incorrect item, or labeling issue.

Once reviewed and approved, we may offer a replacement, reprint, or refund depending on the situation. Approved claims related to production or order errors will be handled at no additional cost to you.

We do not offer size exchanges if the size ordered does not fit as expected.

Please review the size guide carefully before purchasing. If the wrong size was sent due to a production or labeling error, please contact us within 30 days of delivery with your order number and clear photos so we can review the issue.

If your package appears to be lost in transit, please contact us no later than 30 days after the estimated delivery date.

We will review the available tracking information and work to determine the best possible resolution.

If your order is marked as delivered but you have not received it, please contact us as soon as possible, preferably within 14 days of the delivery date, so we can help investigate.

Please note that KYDLiving is not responsible for packages that are stolen, misplaced after confirmed delivery, or affected by an incorrect or incomplete shipping address provided at checkout.

Customers are responsible for entering a complete and accurate shipping address at checkout.

If an order is returned because the shipping address provided was incorrect, incomplete, or considered insufficient by the courier, the customer will be responsible for any reshipping costs once an updated address is confirmed.

Please double check your shipping information before completing your purchase.

If a package is returned because it was unclaimed, refused, or not picked up from the carrier, the customer may be responsible for the cost of reshipping.

Returned or unclaimed shipments may only be available for a limited time. If a package cannot be reshipped or remains unclaimed, it may not be eligible for a refund.

Please contact us before attempting to return any product.

Do not send items back without first contacting KYDLiving. Unauthorized returns may not be accepted, refunded, or reshipped.

If a return is required for an approved claim, we will provide instructions on how to proceed.

Orders may be cancelled within 24 hours of placement, provided the order has not already entered production.

Once production has started, we are unable to cancel, edit, or refund the order because the item is already being created specifically for you.

Refund Processing

If a refund is approved, it will be processed to your original payment method.

Please allow approximately 5–7 business days for the refund to appear, depending on your bank, credit card provider, or payment processor.

You will receive an email confirmation once your refund has been issued.

Final Sale Policy

All KYDLiving apparel and merchandise are considered final sale unless the item arrives damaged, defective, misprinted, mislabeled, or incorrect due to a confirmed production or order issue.